Refund, Resend and Returns Policy
Please review the following policies carefully.
“Metal Inmortal Shop” offers a quicker dispute solution and will appreciate it a lot if you provide:
1 Photos or videos of the damaged item to prove damage. If the photo cannot prove the products are damaged, please upload the video
2 Screenshot of the e-mail or dispute received including name, date and content. In other words, a customer has sent the complaint (Through PayPal Dispute or other Gateway, e-mail, etc.).
3 The products need to be returned to “Shop” if our Dispute Team asks for a return in Disputes.
Except for the important interpretation, “Metal Inmortal Shop” will make a refund, resend, or accept the return for any of the following cases:
Orders not Received.
“Metal Inmortal Shop” will not deal with the refund or resend if the tracking information shows the order is delivered.
4 If Your clients do not receive the package, a non-delivery certification issued by the local post office with an official seal is necessary.
5 Tracking information alert. The tracking information shows Alert, the reasons are listed as below:
a) Incorrect/insufficient address.
b) No such number.
c) Unknown recipient.
d) Refused.
e) Do not pick up in time.
f) No safe delivery location.
g) Uncleared customs.
h) Others.
Notes
a) The local distributor will deliver 1-3 times according to the actual situation. If it is still unclaimed during the delivery period, it will be returned to the local post office for storage in 3-7 days. Meanwhile, you need to pick up the package by themselves. Otherwise, the product will be returned to the sender, our logistics company. During the return, “Metal Inmortal Shop” takes no responsibility if products have been lost.
b) “Metal Inmortal Shop” cannot offer a refund or resend if you don’t process the undelivered orders or packages destroyed by logistics companies.
Product Damages.
“Metal Inmortal Shop” offers a full refund or a replacement if packages arrived are badly damaged.
“Metal Inmortal Shop” offers a partial refund or a replacement if packages arrived partially damaged (except thread, slightly wrinkled, small scratches etc.).
Notes
a) For fragile products, a refund is highly recommended
b) For damaged packing boxes, “Metal Inmortal Shop” cannot offer any refunds or other after-sale services due to the long-distant international delivery.
c) For ordinary, electronic products, you shall complain or open a dispute to you within 30 days after packages are delivered.
Incorrect or Missing Products.
“Metal Inmortal Shop” has a strict quality control process before products are dispatched. “Metal Inmortal Shop” will deal with incorrect or missing products as follows:
a) For incorrect products, “Metal Inmortal Shop” offers a full refund or replacement.
b) For products with wrong color, size which doesn’t affect product function, etc., “Metal Inmortal Shop” offers a refund or resend if you provide a screenshot, complaint including name, content and date.
c) For parts missing which doesn’t affect product function, “Metal Inmortal Shop” may refund partially or resend the missing part; for parts missing which affect product function, “Metal Inmortal Shop” will resend the product only.
d) For accessories, “Metal Inmortal Shop” will resend the accessories.
For size problem, “Metal Inmortal Shop” will appreciate it a lot if you can measure the product according to the correct measurement method and provide us the photo of measurement. Then, our dispute team will deal with your disputes quickly.
Orders Cancellation.
After payment, orders cannot be canceled as “Metal Inmortal Shop” has planned and prepared for you after payment.
Important Interpretation
Deadline of Opening Dispute.
You cannot open a dispute if the order status is closed. Your dispute cannot be resolved when tracking information from a third party is untraceable.
Force Majeure.
“Metal Inmortal Shop” takes no responsibility for any product damaged or shipping delay caused by the act of god, including but not limited: epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection. However, “Metal Inmortal Shop” will notify you by “Metal Inmortal Shop” Chat, Skype, Email, Line, WhatsApp etc.
Destination Limits.
Due to limited international transportation, “Metal Inmortal Shop” will not accept any disputes when your orders are shipped to the following countries:
Brunei, Cambodia, Laos, Vietnam, Andorra, Guernsey, Gibraltar, Greenland, Canary Islands, Iceland, Jersey, Liechtenstein, Monaco, San Marino, Vatican, Bahrain, Kuwait, Afghanistan, Antigua, Anguilla, Albania, Armenia, Angola, Argentina, American Samoa, Aruba, Azerbaijan, Bosnia and Herzegovina, Barbados Bangladesh, Burkina Faso, Burundi, Benin, Bermuda, Bolivia, Bahamas, Bhutan, Botswana, Belize, Democratic Republic of the Congo, Central African Republic, Congo, Cote d’Ivoire, Cook Islands, Cameroon, Costa Rica, Cape Verde, Djibouti, Dominica, Dominican Republic, Algeria, Ecuador, Eritrea, Ethiopia Fiji Islands, Falkland Islands, Micronesia, Faroe Islands, Gabon, Grenada, Georgia, French Guiana, Ghana, Gambia, Guinea, Guadeloupe, Equatorial Guinea, Guatemala, Guam, Guinea Bissau, Guyana, Honduras, Haiti, Iraq, Jamaica, Jordan, Kenya, Kyrgyzstan, Kiribati, Comoros, Saint Kitts, Cayman Islands, Kazakhstan, Lebanon, Saint Lucia, Sri Lanka, Liberia, Lesotho, Libya, Morocco, Moldova, Montenegro, Madagascar, Marshall Islands, Republic of North Macedonia, Mali, Myanmar, Mongolia, Saipan, Martinique, Mauritania, Montserrat, Mauritius, Maldives, Malawi, Mozambique, Namibia New Caledonia, Niger, Nigeria, Nicaragua, Nepal, Nauru, Niue, Oman, Panama, Peru, Tahiti, Papua New Guinea, Pakistan, Palau, Paraguay, Qatar, Réunion, Romania, Serbia, Rwanda, Solomon Islands, Seychelles, St. Helena, Sierra Leone, Senegal, Somalia, Suriname, El Salvador, Eswatini, Turks and Caicos Islands, Chad, Togo, Tajikistan, Timor Leste, Turkmenistan, Tunisia, Tonga, Trinidad and Tobago, Tuvalu, Tanzania, Ukraine, Uganda, Uruguay, Uzbekistan, Saint Vincent Island, British Virgin Islands, United States Virgin Islands, Vanuatu Samoa, Bernel, Curacao, Saint Eustacius, Saint Martin, Nevis, Somaliland, Saint Bafulimi, Yemen, Mayotte Island, Zambia, and Zimbabwe.
Returns
Contact us at shop@metalinmortal.com for questions related returns.
Unacceptable Disputes.
6 “Metal Inmortal Shop” shall not accept any unreasonable disputes, including but not limited to:
a)The buyer does not like it.
b) The product description is not real.
c) Products smell unusual.
d) The buyer ordered the wrong items or SKU.
e) The shipping address was provided incorrectly.
f) Product difference was negotiated in advance.
g) Tracking information deleted by logistics companies or local post offices.
h) In some cases, packages returned/discarded/detained due to the consignee’s failure to comply with he work of customs clearance in line with the foreign trade policies of certain countries.
“Metal Inmortal Shop” always try to offer the best service. If you have any other questions, please feel free to contact us by e-mail: shop@metalinmortal.com